The Power of Complaining - An Update on the Disappointing Delivery of My Printed Books

This is a continuation of my books arrived ( and were almost stolen) at my mom's front door

So, the books arrived and my mom was about to send a bunch of them from her, in The Netherlands, to me, in Portugal, by snail mail.

And then...

she put on her 'reading glasses' and discovered that many of the books didn't look very good

_{as was the case for her, without her reading glasses ( and I'm not referring to her looks here )}

Sorry for making fun of you, mom, if you ever read this. I am a storyteller, after all, and I put the joke in subscript, so those without reading glasses probably won't even notice it at all ;<)

To get back to the quality of the books,
apparently 34 out of the 49 copies ( they sent 49 instead of 50 ) weren't looking great.

Here's some pictures to prove it:

As you can see with your own eyes ( it's hard to use someone elses eyes ), I am not referring to the print itself, nor to the font, layout or the illustrations.

It it the binding/ glueing/ attachment of the pages, as well as the folding/ crumpling that has happened to 70% of the books.

As if a robot has mangled them a little, with its metal hands.

Perhaps someone wasn't liking his job very much and looking for a way out?

Anyhow, my mom told me to complain to the print company.

She already told me, previously, to complain about the box of books being dropped outside of her front door ( when nobody opened the door ), instead of ringing the neighbors' doorbell,
as described in the previous book post.

Now I didn't feel the need to complain about that.

After all, the books had arrived, and I prefer not to waste any energy on stuff that almost happened, but I agree that 34 out of 49 books looking bot handled and one book missing was worth complaining about.

So, today, I reached out to the printing company and ( text ) chatted with a helpdesk employee in as friendly a way as possible.

You guys know I'm a friendly raptor, right?

She told me to send the company an email and attach photos.

I followed her advice and pretty much wrote in the email what I'd already told her.

An hour or so later, I received a reply informing me that they offered to print the mangled copies, again, free of charge.

I agreed with the offer, knowing that I will now end up with plusminus 85 copies, instead of 50.

Pretty cool :<)

I had felt, somewhere, that 50 copies wouldn't suffice and now I'll have a bunch more, free of charge.

The next thing I need to do is cook up a plan of what to do with the not so nice looking prints.

I am considering to hand them out, with a discount, to those who don't mind a book that looks like it has been read already ( but then without bodily fluids, hairs, coffee stains etc. ) or I might even give some of them away, for free.

So, if you don't mind a somewhat imperfect print of *Hypersensitivosaurus, let me know, and I'll see what I can do for you.

TO BE CONVINUED...