Actually, Ebays solution is not good for the seller, which was why I quit selling there many years ago. The buyer is believed every time and will often end up with your item and their money back. The worst (yes, it was the final straw for me) is when after all of that, the crooked buyer leaves you a negative feedback and dings your stars. Many who stayed have to charge more to the honest customers to compensate for the guaranteed theft that Ebay allows from the buyers. I didn't have the temperament for it and minimized sales to face to face.