Hopefully someone comes in and knocks them off their high horse

You said that really well. Google is not the same company it was even a decade ago. As things changed our eyes adjusted to accept it as "normal" but we know it is not. My son prefers the youtube search engine to any other search engine. He'd rather see somebody spit out information for ten minutes than just get to the point. Browsers keep coming in but I don't see as many options with search engines.