Good advice. I've not had that one, but I get the phone 'support' for Microsoft/BT/Virgin. Sometimes it's actually a service I use, but I don't trust 'Brian' who seems to have an Indian accent. I'll try to spin them along for a while pretending to do what they say. I can happily waste their time.
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I usually can't be bothered. I saw someone else in that discord channel pipe up about the same thing. When the conversation started.. it was quite obvious.. and then the ride began.