I remember conversations I had when I was in charge of people and when I wasn't. I would tell them: I don't know everything, but what I don't know, I can research and bring you the information.

I believe that looks speak volumes, so I always prefer to look people in the eye to see what they have to say to me, and they tell me a lot, even when I should stay away from someone.

Remembering names... something I was taught to be successful in sales. I can assure you it worked, and they never forgot mine.