Let's clear the air here. You upgraded an account before the relaunch. After the relaunch you created a new account because you couldn't login to your account. You should've submitted a support ticket about your account instead of creating a new one. Creating multiple accounts is against the listnerds terms of service. You then requested your new account receive the upgrade the other account paid for, which was completed, mistakenly. So the upgrade on the new account was removed because that account didn't purchase an upgrade. I then replied to your support ticket that you need to delete the new account and I will fix your old account so you can use that. So all in all, delete the second account that you created and I can restore your old account.
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Hi Blain...
As clarified in the support ticket...I had to use the same email to create an account again...here is the proof..
I did the verification on December 30th on this email...
and then when the site went down for maintenance and it came back up...my account got deleted or something...so on the same email address, I created a new account figuring it would reject by saying that email is already in use...
But No...I got the email to verify it on Jan 14th which means a second account got created using the same email address..
Since we are clearing the air here...you guys should have programmed the system to not accept my email address if my account already existed...
When moving databases, sometimes things fail. There were a total of about 5 accounts out of 30k that this happened to for one reason or another. When I went to fix the error, you had already created a new account, disrupting the fix even further. I apologize that sometimes things don't work perfectly, to including merging massive databases. But your first move should have been to support instead of taking it upon yourself to create a new account.
I am sorry to hear that Blain...but I didn't have any instructions to reach out to support...and it didn't appeal to me as a first step...either way I want to keep supporting the project...so should I delete my account now?
Yes, once you delete your 2nd account, I can reinstate your first account. I'll extend your upgrade as well to cover for lost time. Just update the support ticket letting me know and I'll get it all setup, I don't always check mentions,but the support desk is always manned!
Done!!