I am unable to access my account on my laptop, and only able to write you here because I’m already logged in using my posting key on ecency.
I can’t even see my wallet, here, and am afraid if I log out, I even lose the option to post...
Here’s a snapshot of my wallet from Hive
Yeah, that's unfortunate. You can start new account where you can control your funds and securely backup your keys... and hope one day you will find keys for this account.