Lots of busineses reinventing themselves.
It's actually what's a little exciting - we might be able to make changes we would never have made without this Pandemic. But yeah. The cost is high.
thinking perhaps it will just go back to normal
Probably most. But not everything. I'm going to be LOUD about the cinema's that I have a subscription on and were able to deliver me movies AT HOME!!! It works flawlessly!!! Now I won't let them take that away from me :D