Hi @joearnold, thanks for your message. BuildTeam is the parent company of MinnowBooster correct, I'm sorry to hear about the above. I will run this past our support team however it is difficult to get involved on such matters, ultimately the key holder has the power to delegate/undelegate and we have no way of proving your claims to be the original owner of the account. The risk with blockchain is that there is generally no recourse if you lose your keys for whatever reason, the same thing that protects you from custodial risks of banks etc also has downsides in terms of recovery. I will however have our team look into the history of the account and try determine if it warrants blacklisting.
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Thank you, I still have the keys and all of the original documentation...as I mentioned, but the account was taken somehow? It was dormant for a year before this happened but that should not matter. Thank you for whatever you can do, it is sincerely appreciated. If you could talk someone into a reset that would be spectacular, but I doubt that can happen. Thank you again for your quick response.
Sincerely,
Melissa and Jada :)
Normally the account can potentially be recovered within 30 days if the password was reset and you still held the original keys, however too much time has passed for this to be possible. I have requested this account be assessed for blacklisting however.
Why is there only a 30 day recovery window if someone has the keys? If someone has the original master/owner keys, shouldn't they be able to always recover their account, proving they were the original owner of the first keys generated on the account?
I'm new(ish) to Steemit, but I also thought that the master/owner key was never able to be changed?
Speaking of keys, where can I go now to get a copy of all my keys? The option had popped up for me a long while ago when I had tried to login using my master key, I had to get my posting key and change the details in my password manger. I should have but I did not copy the details for my other keys then, and now I can't find the option to.
I use SteemKeychain now, which takes care of everything but I know the importance of having backups.. I don't want to be screwing around in KeyChain to copy the keys, and I don't think it's showing me all my keys either, is there another way?
Thanks for any help you can provide.