It may be my limited knowledge but what could the software challenges be that cannot be scaled with the help of more hardware? I mean, nowadays, rarely software is not built scalable from the start and with aws and such adding more processing power is easy and can be done on the fly. I'm not seeing the whole trading process very difficult software wise to not allow that. Also, users having most of the issues are the ones using the UI. API traders(which are special etc.) seem to not have any issues and are actually the main benefactors of the DDOS induced issues and have been able to buy very low in some cases.
I've moved most of my bags to @bittrex.
Interesting. Didn't know that about UI vs API users. Thanks for the bittrex recommendation.
I don't mean to say their press release isn't bullshit, but you certainly can't fix coding issues with more hardware. That's all I meant to say. Sometimes, scaling up the hardware can even cause more problems if the code is not properly written. But, I'm not saying that's what going on with Poloniex.
I believe the amount of resources they have (e.g. money) would allow them to take care of this a lot faster. Some are tougher than the other like scalable software as you mentioned but c'mon, some customer facing processes take 1 week to setup: like a CS team that responds to customers in an hour instead of 1 week.
And it's not like they have to invent the wheel or something, it's not a difficult thing to accomplish, there are many other exchanges out there doing it right.
Absolutely, I agree! I think a lot of companies discount the value of good customer service! And I think that's a big mistake.