Gonna be hard to recover after this one. Reliability is extremely important in my opinion when you messing with peoples income. Isn't this what testnets are for so you don't mess up the production chain and end up with egg all over your face?
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When you talk about "reliability" some thoughts were coming up, considering "liability":
I think the problem is probably due to the fact that Steemit has been advertising profitably from the beginning on an extremely unstable platform that is still in the testing phase. If you like, the test isn't over yet, I'd rather think in years, if not decade. Until then, many hardforks will follow.
However, it is difficult to express reliability and responsibility at the same time in speculative transactions. If the price hadn't fluctuated so much and gone down to the basement, fewer people might be bothered by the changes.
It is difficult to tell where the dissatisfaction comes from: From the decisions of the company, witnesses or a general depression in the crypto market and the Bitcoin dropped off. Much is mixed up. Causes and effects are understood causally and linearly, but they are not. It may well be that Steemit Inc. only wants to keep the store running, but is not interested in innovation. Who really knows? Difficult to say. Corporate communication doesn't point to it, many things seem to be quite unprofessional and with very little investment in personnel costs. But that's a guess. You would have to see an annual report. I don't know what it's like in the USA, but you can look into it in Germany.
The Federal Ministry of Justice publishes not only court notices and commercial register entries in the Federal Gazette, but also company data such as the annual financial statements.
Companies with a legal form as "GmbH" or "AG" even have a duty to publish their balance sheets in the Federal Gazette. Interested business people certainly like to read annual reports in order to estimate the willingness of a company on spendings both structural and Human Resources wise.