I am reading this on 7.6.18, I thank you for this post. It is relevant to me in many ways. I was on a call from a "dis-appointed" event Leader, who couldn't understand how "they" had came up short on profit on a recent event. The retort from this person was, "people should know". My response was, "did you inform them?". I was dismissed as being un-sympathetic. My profit margins were MUCH higher, I communicated with my Team. I really appreciate this article and am sharing.