I agree that retention is the most difficult part, but I can say that the onboarder has little influence on that. What we're doing at OCD in terms of retention is good, but it's difficult to scale up as it really requires work and even then, we are not sure if the individual is still willing to stay the 4 months in the incubation program.
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Actually, let me be, again, 100% honest :)
In my opinion, the incubation program needs some balancing. Giving new users' posts hundreds will just give them the wrong impression it's easy money. And once they are out of the incubation and their rewards go back to the "regular" values their motivation to post quality stuff will evaporate ;)
It took me few months on steemit in 2018 to get my posts above $1. Probably that's one of the reasons I am still here, lol :)
Also, I think Incubation drives some people to abandon their old accounts and create new ones just to get under your radar. Or just create and create new ones. I know it must be hard and time consuming to filter good from bad but pumping new users that much gets noticed by everyone too. Not many will comment though.